Ø       BTRA Test Laboratories are open from Monday through Saturday (except on bank holidays) from 9.30 a.m. upto 5.15 p.m. The samples will be accepted for testing and reports issued throughout the day.

Ø       Normally, test reports will be issued within seven days of receipt of samples. Testing "on priority basis" will be accepted at the discretion of the Test Laboratories with an additional test fee of TWICE the fees given in this manual.

Ø Mode of payment is by Wire Transfer only. A copy of wire transfer must be enclosed along with samples sent for testing.

Ø       The minimum size for samples is indicated for each test in this manual.

Ø       Samples less than the minimum quantity may be accepted for testing, in which case, the test certificate will indicate a statement to the effect that the sample size was small.

Ø       The test reports issued refer only to the samples submitted for analysis. All test reports will be sent by E-mail only..

Ø       The samples should be properly packed and labelled.

Ø       BTRA Test Laboratories maintain a standard atmosphere for conditioning and testing of textiles viz. relative humidity of 65 + 2% and temperature of 27° + 2°C as per ISO 139.

Ø       At the clients' request, a sample may be tested without conditioning. In such cases, the report will indicate that the tests were conducted in "condition received".

Ø       All possible care will be taken regarding the samples received for testing. The Test Laboratories however is not liable for any loss or damage that may occur due to unforeseen circumstances.

Ø       Tests not mentioned in this manual may be done on request, subject to the facilities available; the costs of such tests will be fixed on an adhoc basis.

Ø       BTRA Test Laboratories reserve the right to refuse the acceptance of any sample for testing due to unsuitability of the material or non-availability of facilities.

Ø       The contents of test reports and correspondence with clients will be kept strictly confidential and will not be disclosed to a third party.

Ø       The samples for testing will be retained for a period of 30 days after submission.

Ø       Normally, the balance material after testing is not returned unless specifically requested at the time of submission of samples, in which case, the same will be sent back by courier; we will be collecting courier charges from you.

Ø        BTRA Test Laboratories reserve the right to revise the rules and regulations and schedule of test charges as and when deemed necessary.